CABLE ADVISORY COUNCIL
Minutes of Public Regular Meeting –
Tuesday, January 8, 2008
There was a regular meeting of the Cable Advisory Council called to order at 7:12 p.m., Tuesday, January 8, 2008 by Chairman, Carmella Amodeo at the Charter Communications facility, Newtown, Connecticut.
ATTENDEES: Kate Donahue (Trumbull), George Fletcher (New Milford), Gregory Davis (Roxbury), John Bell (Kent), Carmella Amodeo (Newtown), Eugene Rosen (Newtown), Deborah Cox (Trumbull), Stephanie O’Rourke (Kent), Jim Lang (Trumbull), Carl Braun (Woodbury), Ron Judson (Woodbury)
From Charter: Brian Downes (CT Operations Manager), Greg Van Antwerp (community Access), Paula Cecchitelli (Marketing), Tom Cohan (Gov’t Relations)
Public: Marissa Boon (Kent)
Marissa Boon from Kent came to complain about her service and billing nightmare which has been going on for 6 months. She has experienced unkept promises, rude CSRs, inaccurate information to no avail. Brian Downes promised to take care of the problem personally and will ask Tammy Fairchild, the Customer Service liaison to attend the next Council meeting.
APPROVAL OF MINUTES:
Minutes from November, 2007 meeting. Greg Davis motion, Carl Braun second, 11-0..
Motion to accept the report as corrected (balance “as of” date should be 11/07 not 1/7/08) by Jim Lang, second by John Bell, 11-0.
CHARTER COMMUNICATIONS REPORT.
Brian Downes reported they’ve renovated the walk-in center, more CSR;s and a payment kiosk (no CSR required.) Brian reminded the group that in February 2009 all the over-the-air broadcast signals must go digital as required by the FCC. They will have to broadcast in both analog and digital until February 2012 when they will be digital ONLY.
Greg Van Antwerp shared his year end report for Channel 21.
Paula discussed a number of channel changes – Court TV is being renamed “TruTV”; Discovery Times is being renamed Investigation Discovery, Nickelodeon GAS is being renamed “N”. HBO and STARZ HD On Demand will be up by the end of January. She also shared rate increase notices for February 1 and March 1. Charter is aiming for 40 HD channels by the end of 2008.
Tom Cohan reported that Charter applied for a certificate of cable franchise (which never expires) in Kent.
COMMUNICATIONS & CORRESPONDENCE:
Jim Lang reported there was not too much mailbag activity. Another unhappy customer in Trumbull – Richard Mitchell. Additional discussion of customer service occurred. Brian reiterated his offer to have the CS liaison attend the next meeting. Jim asked her to address how charter empowers their customers service reps to solve customers problems.
Grant Process: The group reviewed the document and Jim will make the changes. Carmella will get the grant and letter out – Kate to send her the list of superintendents. Greg will get it up on the website. Applications will go to Jim at the Council mailbox. Entry window if March 1-May1, 2008.Motion to allocate $12k towards grants by Gene Rosen, second by John Bell, 11-0
Will need to revisit Kent issue – they are part of Region 1 which includes other towns not served by Charter. Region 1 is 6 towns, 4 different cable systems. DK how we will handle Stephanie will be the contact for the region.
Website: Website: we need to reactivate www.cableadvisorycouncil.com and .org. It will cost $70/year for both. Motion Jim Lang, second Gene Rosen, 11-0.
A discussion occurred regarding moving the DNS registration from Earthlink to GoDaddy. Need to figure out how to pay for this without a member using their personal credit card.
Motion to allow Gregory Davis and Carl Braun to resolve and report back at the next meeting b Jim Lang, second Ron Judson. 11-0. Issues to addressed: Internet service provider, domain registration and payment process.
The meeting was unanimously adjourned at: 9:58 PM. Respectfully submitted by: Kate Donahue, Secretary.