Cable Advisory Council
of Charter Communications

PO Box 87
Newtown, CT 06470
July 9, 2002 Notes
Cable Advisory Council
P. O. Box 87
Newtown, Connecticut


Public Regular Meeting - Tuesday, July 9, 2002
Newtown, Connecticut

There was a regular meeting of the Cable Advisory Council called to order at 7:46 p.m. July 9, 2002 by Co-Chairperson, John Sabo at the offices of Charter Communications in Newtown, Connecticut. As there was not a quorum of council members, this was an unofficial meeting.

John Danscuk, Carl DeVoe, Paula Hopper, Eugene Rosen, Judith Eslami, John Sabo, Co-Chairperson. For Charter: John Dee, Dick Elwell, Greg Van Antwerp.

No one present.

No comments or changes to minutes of 5/14/02. No approval of minutes due to lack of quorum.

F. Standt was unable to attend and, therefore, there was no current report available. F. Standt subsequently faxed the report for inclusion in the notes.

Opening balance of the checking Account (5/15/02). . . . . . . . . . . . . . . . . $ 146.18
CHECKS WRITTEN: Carl DeVoe (#164 -$80.00) for PO Box
Newtown Sec. Svc. (#165 – $399.83)
DEPOSIT 6/25/02 from 021-61533330 ($1,000.00)
Closing balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 641.35
Opening Balance on the Money Market Account (5/15/02) . . . . . . . . . . $ 10,568.78
Interest 4/29/02 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12.94
Interest 5/30/02) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12.10
Closing Balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 10,593.82
1 yr. plus CD @ $10,000 + $970.99 int. to date = $10,970.69
Matures 8/27/02

TOTAL FUNDS = $22,205.86

No approval of treasurer’s report due to lack of quorum.

C. DeVoe indicated receipt of a letter from L. Siegel, representative from New Fairfield, resigning her position on the council due to a conflict in her schedule. C. DeVoe indicated a letter was received from a customer residing in the area serviced by the Willimantic system, and this was given to John Dee for further handling. A letter was received from the Town of Kent regarding lines from Charter on some of their old poles. J. Dee indicated this was the first time he was made aware of this situation, and the letter was also sent to the DPUC. J. Dee indicated the matter has been resolved, but he was upset that the DPUC was made aware of the problem prior to Charter having been made aware and given the opportunity to correct the situation. J. Dee indicated he is responding in writing to the complaint, and will copy the council on his response. A letter was received from a Mr. Quirici of Woodbury relative to a mistake on his bill regarding the price of a modem, purchase vs. lease. This customer also expressed dissatisfaction with the customer service representative he spoke with regarding the matter. The letter was given to J. Dee for follow-up. Additional correspondence included report to DPUC on Charter’s installations and upgrades, and June 4 and June 12 correspondence where DPUC is making revisions on recommendation for Charter’s franchise renewal. J. Dee indicated they will provide quarterly reports on telephone statistics to the DPUC. The DPUC also wants the Council to develop a few questions for an annual survey of customers conducted by Charter. This will be put on the agenda for discussion at the next council meeting. J. Dee will provide a sample of the questions Charter asks.

J. Dee indicated Charter should be in the new building by September 1. He indicated they are in the process of training 8 new customer service reps, and another 10 will start training on August 2. He indicated they should be close to being fully staffed when they move into the new building. J. Dee stated that Charter received franchise renewal for 13 years. G. Van Antwerp distributed the most recent newsletter and public access report. He also indicated there were three truck shoots in June, including the Pomperaug High School graduation. G. Van Antwerp stated Charter won an award for their website He also informed the council of their open house to be held at the New Milford studio to promote usage of that studio. C. DeVoe questioned the possibility of covering high school football games in the fall. G. Van Antwerp stated they would like to do some, especially the rival team games. He further indicated they have the ability to do day or night games. D. Elwell indicated they are working on airing Sunday morning political debates. J. Sabo commended G. Van Antwerp on the taping of the Pomperaug High School graduation. J. Dee indicated Charter was a flagship sponsor of the New Milford Relay for Life event. Employees raised $5,000 and Charter Media contributed by airing $10,000 to $15,000 worth of advertising spots. The event raised in excess of $80,000.

Scholarship Committee Report – P. Hopper asked council members to help getting together a list of names and addresses for publicity purposes. J. Dee suggested J. Vance might be able to provide information in this regard. P. Hopper asked that people forward their information to her via e-mail at C. DeVoe asked that Charter provide biographical information on Jim Diaz.

Web Site – J. Sabo indicated he had spoken to someone regarding development of the web site. C. DeVoe indicated T. Joyner had all the information on requirements as to content, links, etc. J. Sabo will follow up with his contact and report to the council in September.

J. Eslami indicated she had spoken with the Heritage Village Masters Association liaison relative to the council and what they do. She indicated they were interested in having a representative from Heritage Village on the council. J. Eslami further indicated it would be beneficial if the Heritage Village population were able to view the education channel, indicating their inability to view this channel does not provide them with information that would prove helpful on budget issues. It was suggested that possibly the education programming could be aired on Channel 21 in the morning so the Heritage Village audience could view it. J. Dee indicated he would check into it. J. Dee also questioned if there was anything else resulting from the Masters’ meeting that Charter should or could be doing, and J. Eslami indicated they simply want a contact to answer questions.

C. DeVoe suggested that, since P. Hopper was currently unable to accept an appointment to Chairperson, John Sabo act as Chairperson and P. Hopper be appointed to the position of Vice Chairperson. It was agreed that an election would be held at the next meeting. C. DeVoe further indicated that F. Standt agreed to continue in the role of Treasurer until someone else could be found to assume this position.

Due to a scheduling conflict, P. Hopper requested the next meeting be scheduled for the 3rd Tuesday of September instead of the 2nd Tuesday.

Due to failure of the recording equipment currently used, J. Sabo asked the recording secretary to purchase a new recording device.

The meeting adjourned at 9:15 p.m.

Respectfully submitted by: Lorna J. Szalay, Recording Secretary

NEXT MEETING: Tuesday, September 17, 2002 at Charter Communications offices in Newtown, 7:30 p.m.

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