www.CableAdvisoryCouncil.com

For Charter Communications NW CT Area 19

PO BOX 87, Newtown CT 06470

Email Chairman@CableAdvisoryCouncil.com

 

COUNCIL DECISION

 

09 September 2014                                                    R19CWAC-14-09-09-M2

 

Tom Cohan

Director, Government Relations, New England/NY

508-853-1515 x 72857  Tom.Cohan@chartercom.com

Charter Communications

95 Higgins Street, Worcester, MA  01606

 

 

Re:  R19CWAC-14-09-09-M2 - All Digital Cable Transition Advisory Decision

 

Greetings Tom

 

Please do the most you can do to put the fears of the all digital change to rest, and include the 1st converter box in the basic cable rate.  Extra boxes are extra value, and customer loyalty will skyrocket if they too are at no extra cost.  You can require the customer to subscribes to the “inside wire maintenance” service to get the extra boxes free of charge.

 

The temporary Charter Announcement greeting each viewer upon converter box power up, proclaims the superiour picture and services…. Yet the announcement is Low Def Bad Picture and Sound…. Totally annoying your customers!  Make your announcement as Snazzy as your internet website!

 

Yours truly,

 

 

 

 

Gregory G. Davis, KB1YHW

Chairman, Area 19 Cable Advisory Council